Account Management

Business Unit Director (Agency)

We're looking for an individual who possesses a strong digital and client service background to nurture and develop some of the most loved and established national and international brands.

Remote, ZA
Full Time

About this position

Main Responsibilities:


  • Lead both your clients’ projects, along with supervision and management of the accounts team within your portfolio, ensuring a constructive and creative operating environment.
  • Represent the point of view of the agency with integrity and resolve.
  • Elevate the client’s perception of the agency from an advertising supplier to a valued business partner, within the context of the total marketing mix, not just advertising.
  • You build strong and enduring relationships with clients. You also have a deep understanding of the client’s business and of the key broader factors and trends shaping their markets and categories.


  • Ensuring that the total communications budget is deployed across what is agreed to be the best mix of communication disciplines to deliver the best business solution.
  • Contributing to the good financial management of the business, improving profitability and margin.
  • Annual budgeting and preparation of the business plan in conjunction with individual Head Office.
  • Delivery of business plan during the fiscal year.


  • Ensure staffing levels match the need of the client.
  • Review, interrogate and validate deliverables across the board to maintain a high standard of work, spot potential issues and ensure that the information provided is contextualized and clear enough for all stakeholders.
  • Conduct annual performance appraisals
  • In liaison with various department heads ensure the team is adequately skilled and trained to deliver ahead of client expectations.


  • Understanding and implementing Brand Stewardship both as a philosophy and a process.
  • Ensure all agency briefings will yield relevant and original solutions efficiently.
  • Develop a strong partnership with the Creative Partner on each account based on a shared commitment to effective solutions.
  • Facilitate first-time selling and timeous execution of creative and media solutions.


  • Embody and practice the values of the agency
  • Understands how best to present the agency’s work in a client forum to the best effect.
  • Keep all relevant teams and Heads informed on client/account issues.


  • Min 8 years’ experience in an account servicing role
  • Exposure to a digital environment
  • A minimum of 3 years managing and leading a team
  • An understanding of all touchpoints within the digital landscape specifically on the content and creative side
  • Strong ability to control the financials and budgets

How can I apply?

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