Client Solutions Manager
The Client Solutions team mission is to establish and build scalable and long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a fast pace work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
About this position
Budget: Market Related
Location: JNB, ZA
Working Type: Hybrid (4 days a week in office)
Responsibilities:
- Manage and grow post-sale client relationships with advertisers of all sizes
- Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Work with internal teams to guide inventory allocation
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
- Share marketplace feedback and guide our advertising strategy
- Support and work with sales team on pre-sale research and pitch
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Requirements:
- Minimum Qualifications:
- Experience in account management/client services roles in digital marketing
- Experience managing performance advertisers with a deep understanding of their challenges
- Ability to analyze data and identify insights to assess campaign performance
- Experience working with clients in CPG
- Proficient in English
- Preferred Qualifications:
- Proactive attitude with excellent project management, organizational, and analytical skills
- Ability to travel domestically and internationally as needed
- Agency experience is a big plus
How can I apply?
Fill out the below form, to apply to join the community and explore the opportunity.
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