Freelance Account Director

Main Responsibilities:

• Work as a member of the team, managing effective direct marketing processes by applying agreed processes and procedures
• Timeous & effective complaints management
• Escalate appropriately
• Develops in-depth understanding of Clients B2C and B2B business
• Delivers against key account plan deliverables, build and maintain effective working relationships with others – client & agency to deliver effective client service
• In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends
• Leads meetings & delivers presentations
• Contributes to integrated direct marketing strategy development process – manages, participates and implements strategy
• Manages business and competitor research process (when required)
• Manages direct marketing development process, writes direct marketing briefs & briefs strategists, project managers, and creatives
• Manages CRM strategic process
• Directs overall client admin and communication – eg call reports, weekly status, project status
• Identify information, analyse, evaluate & interpret for inclusion into strategy/briefs
• Ensure cost effective service delivery & therefore build Agency revenue
• Identify proactive opportunities with future financial reward
• Manages Financials ito a) presentation of key CE’s/budgets to Client b) budgets & billings d) Monthly Financial reporting
• Open to and active in sharing knowledge/intelligence
• Contribute by affecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment

Qualifications:

• Bachelor's degree in Business Management, Marketing or a related field.
• 5+ years in similar role
• Account profitability and revenue targets are achieved
• Delivery against KAP
• Efficient team delivery
• Effective & innovative direct marketing delivery
• Overall efficient Account admin
  

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