Account Management

Freelance Account Director

Retainer: R38 000 (freelancer take-home). Contract duration: 1 August - 31 January 2024. Availability: 40 hours per week (full-time freelancers only). Location: Remote.


About this position

Main Responsibilities:

  • Work as a member of the team, managing effective direct marketing processes by applying agreed processes and procedures
  • Timeous & effective complaints management
  • Escalate appropriately
  • Develops in-depth understanding of Clients B2C and B2B business
  • Delivers against key account plan deliverables, build and maintain effective working relationships with others – client & agency to deliver effective client service
  • In-depth and up-to-date knowledge of the client's business, including competitive activity, local and global industry and consumer trends
  • Leads meetings & delivers presentations
  • Contributes to integrated direct marketing strategy development process – manages, participates and implements strategy
  • Manages business and competitor research process (when required)
  • Manages direct marketing development process, writes direct marketing briefs & briefs strategists, project managers, and creatives
  • Manages CRM strategic process
  • Directs overall client admin and communication – eg call reports, weekly status, project status
  • Identify information, analyse, evaluate & interpret for inclusion into strategy/briefs
  • Ensure cost effective service delivery & therefore build Agency revenue
  • Identify proactive opportunities with future financial reward
  • Manages Financials ito a) presentation of key CE’s/budgets to Client b) budgets & billings d) Monthly Financial reporting
  • Open to and active in sharing knowledge/intelligence
  • Contribute by affecting innovation that builds a positive agency culture, and actively foster or participate in fostering a positive work environment


  • Bachelor's degree in Business Management, Marketing or a related field.
  • 5+ years in similar role
  • Account profitability and revenue targets are achieved
  • Delivery against KAP
  • Efficient team delivery
  • Effective & innovative direct marketing delivery
  • Overall efficient Account admin

How can I apply?

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