Account Management

Freelance Account Director

We are looking for an Account Director based in Johannesburg! Working Type: Hybrid (2 days in office) Hours: 20 to 40 hours per week Budget: R38 000 (monthly take home)


About this position

Main Responsibilities:


  • Build and nurture strong relationships with mid-senior level clients, positioning yourself as a trusted partner rather than just a supplier.
  • Act as the client's primary point of contact for requests and issues, applying a solution-focused attitude to overcome challenges.
  • Maintain exceptional client service, including quality control of all live projects and prompt acknowledgment of client requirements, with clear communication of next steps.
  • Demonstrate the ability to lead and engage effectively in client and internal presentations.
  • Serve as the right-hand person to the Business Unit Director (BUD) and effectively upwardly manage when necessary.
  • Display a high level of emotional intelligence when building relationships and handling potentially difficult situations, providing advice, opinions, and support to the team.

Financial Management:

  • Exhibit a strong financial acumen by accurately scoping work and negotiating costs with clients and internal teams.
  • Ensure all projects within the client portfolio are financially well-managed, with accurate and up-to-date forecasting.
  • Review and approve costings and forecasts completed by direct reports to ensure accuracy.
  • Develop the capability of direct reports to accurately scope work and manage project finances effectively.


    Accurately forecast resource requirements for the client portfolio and ensure work is delivered according to an active project plan.

Campaign Management:

  • Demonstrate the ability to write clear, concise, and inspiring creative briefs.
  • Effectively oversee all aspects of projects from start to completion, including post-campaign reports.
  • Take accountability for the successful delivery of projects managed by direct reports and provide support when needed.


  • Lead by example, prioritizing the growth and development of your team members.
  • Make informed decisions on behalf of the agency and team, understanding the potential impact and managing upward when necessary


  • 6+ years of experience in client services, account management, or a related role.
  • Strong communication and presentation skills.
  • Proven ability to build and maintain client relationships.
  • Financial acumen and experience with project budgeting and forecasting.
  • Leadership skills with a focus on team growth and development.
  • Emotional intelligence and the ability to handle challenging situations with professionalism.

How can I apply?

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