Freelance Account Director

Main Responsibilities:

Relationships:

• Build and nurture strong relationships with mid-senior level clients, positioning yourself as a trusted partner rather than just a supplier.
• Act as the client's primary point of contact for requests and issues, applying a solution-focused attitude to overcome challenges.
• Maintain exceptional client service, including quality control of all live projects and prompt acknowledgment of client requirements, with clear communication of next steps.
• Demonstrate the ability to lead and engage effectively in client and internal presentations.
• Serve as the right-hand person to the Business Unit Director (BUD) and effectively upwardly manage when necessary.
• Display a high level of emotional intelligence when building relationships and handling potentially difficult situations, providing advice, opinions, and support to the team.

Financial Management:

• Exhibit a strong financial acumen by accurately scoping work and negotiating costs with clients and internal teams.
• Ensure all projects within the client portfolio are financially well-managed, with accurate and up-to-date forecasting.
• Review and approve costings and forecasts completed by direct reports to ensure accuracy.
• Develop the capability of direct reports to accurately scope work and manage project finances effectively.

Planning:

Accurately forecast resource requirements for the client portfolio and ensure work is delivered according to an active project plan.

Campaign Management:

• Demonstrate the ability to write clear, concise, and inspiring creative briefs.
• Effectively oversee all aspects of projects from start to completion, including post-campaign reports.
• Take accountability for the successful delivery of projects managed by direct reports and provide support when needed.

Leadership:

• Lead by example, prioritizing the growth and development of your team members.
• Make informed decisions on behalf of the agency and team, understanding the potential impact and managing upward when necessary

Qualifications:

• 6+ years of experience in client services, account management, or a related role.
• Strong communication and presentation skills.
• Proven ability to build and maintain client relationships.
• Financial acumen and experience with project budgeting and forecasting.
• Leadership skills with a focus on team growth and development.
• Emotional intelligence and the ability to handle challenging situations with professionalism.

How can I apply?

Fill out the below form, to apply to join the community and explore the opportunity.

‍