Freelance Account Manager

Main Responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients by understanding their needs, expectations, and goals.
• Account Management: Oversee and manage client accounts, ensuring they receive the products or services they've contracted for in a timely and satisfactory manner.
• Client Needs Assessment: Work closely with clients to identify their business objectives and challenges, and recommend solutions that meet their needs.
• Client Communication: Act as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Problem Resolution: Resolve client issues, complaints, or escalations effectively to maintain a positive relationship and client satisfaction.
• Account Growth: Identify opportunities to upsell or cross-sell additional products or services to clients, thereby increasing revenue and expanding the scope of the account.
• Contract Renewals: Manage contract renewals, negotiate terms, and ensure clients continue their partnership with the company.
• Data Analysis: Analyze data and client feedback to assess account performance and identify areas for improvement.
• Sales Forecasting: Collaborate with sales and marketing teams to forecast client needs and market trends.
• Documentation: Maintain accurate records of client interactions, contracts, and account information.
• Reporting: Provide regular reports and updates to management on the status of client accounts.
• Market Research: Stay updated on industry trends, competition, and emerging opportunities that can benefit clients.

Qualifications:

• A bachelor's degree in business, marketing, or a related field is often preferred.
• Proven experience in account management, sales, or a related role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Knowledge of the company's products or services and industry.
• Proficiency with customer relationship management (CRM) software.
• Sales or account management certifications can be an advantage.

How can I apply?

Fill out the below form, to apply to join the community and explore the opportunity.

‍

‍