Customer Success Manager

Key Duties & Responsibilities:

• Manage client relationships from onboarding through ongoing success and growth.
• Drive adoption and utilisation of Carbon1 partner platforms and solutions.
• Deliver training, workshops, product demonstrations and best practice guidance.
• Provide strategic support across measurement, analytics, audience activation and campaign performance.
• Lead regular business reviews to demonstrate value and uncover growth opportunities.
• Work closely with partner success, product and support teams to resolve client challenges.
• Support commercial teams by identifying expansion opportunities across the Carbon1 portfolio.
• Act as the voice of the customer, sharing feedback and market insights internally.

Requirements & Qualifications: 

• 3+ years' experience in Customer Success, Account Management, Analytics, Ad Operations or Digital Media.
• Strong understanding of digital advertising, programmatic media, measurement and analytics.
• Experience with AdTech, MarTech or analytics platforms.
• Technical aptitude and ability to work with APIs, data integrations and reporting tools.
• Strong analytical and problem-solving skills with the ability to interpret complex datasets.
• Excellent communication and presentation skills.
• Commercially minded with a customer-first approach.
• Self-starter who thrives in a fast-paced and evolving environment.
• Willingness to travel for client and partner engagements when required.

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