Account Management

Client Engagement and Project Coordinator (FTC)

The Client Engagement and Project Coordinator will be working across both our Visualisation and Motion Graphic Studio and Shopper Marketing Division and will be instrumental in managing the studio's lead-to-project lifecycle and ensuring the successful delivery of projects within the specified budget and timeframe.


About this position

Budget: R18,400

Location: Gardens, Cape Town

Working Type: Hybrid

This role is designed for an individual who can efficiently handle leads, build & maintain strong client relationships, and oversee project execution with a keen eye on creative excellence and financial pragmatism with the support of the senior creative team.  The successful candidate will have to operate in both a supportive role to the Client Service Director and manage projects as they progress in real-time, as well as manage projects independently, and this is where the self-starter attitude is essential.

Main Responsibilities:

Lead Coordination and Initial Assessment:

  • Serve as the first point of contact for incoming leads, performing initial assessments to determine project viability.
  • Efficiently manage an average of 4-5 monthly leads, ensuring prompt and professional communication.

Agency Outreach and Business Development:

  • Proactively identify and compile a prospect list of agencies that align with our studio’s offerings and target market.
  • Reach out to these agencies to facilitate presentations and discussions about our services, aiming to establish partnerships and new project opportunities.

Client Relationship Management:

  • Develop and maintain strong relationships with clients from initial contact through project completion.
  • Regularly update clients on project progress, manage expectations, and handle feedback.

Project Planning and Oversight:

  • In collaboration with the creative team, define project scopes, set timelines, and prepare detailed project plans and cost estimates.
  • Monitor project progress against timelines and budgets, making adjustments as necessary to meet objectives.

Quality Control and Delivery:

  • Coordinate with the creative team to ensure deliverables meet the studio’s high standards and client specifications.
  • Manage the delivery process, including client presentations and the integration of any final feedback.

Financial Management:

  • Oversee project budgets to ensure all expenses are captured and stay within the allocated budget/quote.
  • Handle administrative functions on our internal project management platform, Magnetic.

Operational Efficiency:

  • Through engaging with management and creative teams, document the processes for handling leads, project management, and client communications to maximize efficiency and effectiveness, leveraging our new Standard Operating Procedure framework. 
  • Utilise project management tools (Magnetic) to maintain organized and up-to-date records of all client interactions and project details.

Experience Required:

  • Excellent interpersonal skills are essential.
  • Absolute honesty is required and expected consistently.
  • A readiness to embrace learning, the courage to face challenges directly, and the ability to learn from mistakes without repeating them.
  • Excellent communication skills, capable of building rapport with clients and internal teams, and effectively conveying project needs to the creative team.
  • Strong organisational and time-management skills, with the ability to manage multiple projects simultaneously within a given lead volume.
  • A foundational understanding of project management principles, including budgeting and scheduling.
  • Proficiency in CRM and project management software.
  • A proactive problem-solver with a focus on delivering results and client satisfaction.
  • Relevant experience in a similar role, ideally within a creative, design, or visualization studio. (If no experience a willingness to do research in our industry)

How can I apply?

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