Client Engagement and Project Coordinator (FTC)

Budget: R18,400

Location: Gardens, Cape Town

Working Type: Hybrid

This role is designed for an individual who can efficiently handle leads, build & maintain strong client relationships, and oversee project execution with a keen eye on creative excellence and financial pragmatism with the support of the senior creative team.  The successful candidate will have to operate in both a supportive role to the Client Service Director and manage projects as they progress in real-time, as well as manage projects independently, and this is where the self-starter attitude is essential.

Main Responsibilities:

Lead Coordination and Initial Assessment:

• Serve as the first point of contact for incoming leads, performing initial assessments to determine project viability.
• Efficiently manage an average of 4-5 monthly leads, ensuring prompt and professional communication.

Agency Outreach and Business Development:

• Proactively identify and compile a prospect list of agencies that align with our studio’s offerings and target market.
• Reach out to these agencies to facilitate presentations and discussions about our services, aiming to establish partnerships and new project opportunities.

Client Relationship Management:

• Develop and maintain strong relationships with clients from initial contact through project completion.
• Regularly update clients on project progress, manage expectations, and handle feedback.

Project Planning and Oversight:

• In collaboration with the creative team, define project scopes, set timelines, and prepare detailed project plans and cost estimates.
• Monitor project progress against timelines and budgets, making adjustments as necessary to meet objectives.

Quality Control and Delivery:

• Coordinate with the creative team to ensure deliverables meet the studio’s high standards and client specifications.
• Manage the delivery process, including client presentations and the integration of any final feedback.

Financial Management:

• Oversee project budgets to ensure all expenses are captured and stay within the allocated budget/quote.
• Handle administrative functions on our internal project management platform, Magnetic.

Operational Efficiency:

• Through engaging with management and creative teams, document the processes for handling leads, project management, and client communications to maximize efficiency and effectiveness, leveraging our new Standard Operating Procedure framework. 
• Utilise project management tools (Magnetic) to maintain organized and up-to-date records of all client interactions and project details.

Experience Required:

• Excellent interpersonal skills are essential.
• Absolute honesty is required and expected consistently.
• A readiness to embrace learning, the courage to face challenges directly, and the ability to learn from mistakes without repeating them.
• Excellent communication skills, capable of building rapport with clients and internal teams, and effectively conveying project needs to the creative team.
• Strong organisational and time-management skills, with the ability to manage multiple projects simultaneously within a given lead volume.
• A foundational understanding of project management principles, including budgeting and scheduling.
• Proficiency in CRM and project management software.
• A proactive problem-solver with a focus on delivering results and client satisfaction.
• Relevant experience in a similar role, ideally within a creative, design, or visualization studio. (If no experience a willingness to do research in our industry)

How can I apply?

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