Client Service Director

Budget: R60,000 - R80,000 per month

Benefits: Medical Aid (included in CTC)

Start Date: 01 Jan

Location: Illovo, Johannesburg

Key Responsibilities:

• Client Relationship ManagementAccount Strategy and Planning
  • Serve as the primary point of contact for key clients, building and maintaining long-term relationships
  • Understand clients’ business goals, challenges, and needs to provide strategic guidance
  • Regularly meet with clients to review performance, address issues, and identify growth opportunities
  • Develop and implement client retention strategies to ensure long-term satisfaction and loyalty
  • Define and monitor metrics for upselling and cross-selling opportunities
  • Maintain a deep understanding of client industries to provide value-added insights
  • Communicate effectively with internal teams to align strategies and deliver client solutions
  • Develop and implement account strategies that align with client objectives and drive growth
  • Identify and pursue upselling and cross-selling opportunities
  • Collaborate with internal teams to deliver innovative and effective solutions
  Team Leadership and Development
  • Lead and mentor account teams, providing support and resources to succeed
  • Foster a collaborative and high-performance team culture
  • Conduct performance reviews, provide feedback, and support professional development
  Project Oversight and Delivery
  • Oversee planning, execution, and delivery of client projects on time, within scope and budget
  • Monitor project progress and resolve issues promptly
  • Ensure work quality meets or exceeds client expectations
  Financial Management
  • Manage account budgets and ensure profitability
  • Monitor and report on account financial performance (revenue, costs, profitability)
  • Develop strategies to optimise account financial performance
  Reporting and Analysis
  • Prepare and present regular reports on account performance to clients and senior management
  • Track KPIs related to client retention, upselling, and cross-selling initiatives
  • Analyse account metrics to identify trends, opportunities, and areas for improvement
  • Use data-driven insights to inform account strategies and decision-making

Technical Requirements:

• Proven experience as an Account Director, Account Manager, or similar client-facing role
• Experience managing and growing key client accounts
• Experience leading and mentoring account teams
• Knowledge of digital couponing and retail space highly beneficial

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