Customer Success Manager

Budget: R20,000 - R25,000

Location: CBD, Cape Town

Working Type: Hybrid

Main Responsibilities:

Customer Management and Relationships:

• Develop and implement strategies for effectively managing customer accounts and ensuring their success.
• Serve as a point of contact for key customers, addressing their needs, concerns, and feedback in a timely and professional manner.
• Oversee and facilitate customer communications, including onboarding, ongoing support, and feedback collection, to ensure a positive and consistent customer experience.
• Monitor customer satisfaction metrics and take proactive measures to address any issues or challenges that may arise.
• Collaborate cross-functionally with sales, product, and support teams to ensure alignment and coordination in delivering value to customers.
• Cultivate strong, trust-based relationships with key stakeholders within customer organisations.
• Act as a strategic advisor to customers, offering insights and recommendations to help them achieve their business objectives.
• Proactively engage with customers to identify opportunities for value-added services or partnership initiatives.
• Represent the company at customer meetings to further enhance relationships and promote brand awareness.

Nurturing of Customers:

• Develop and implement proactive engagement strategies to nurture and retain customers throughout their lifecycle.
• Provide guidance and support to customers in maximising the value they derive from our products and services.
• Coordinate with internal teams to ensure timely delivery of training to customers.
• Monitor customer usage patterns and behaviour to identify opportunities for proactive outreach and intervention.

General Management:

• Ensure seamless communication flow between the customer and Talent Team, addressing role specifics, inquiries, concerns, and feedback promptly and effectively.
• Schedule interviews and assessments of candidates for customers in collaborations with the Talent Team.

Project Management:

• Utilise Asana to effectively organise and track roles.
• Create and manage project timelines, tasks, and dependencies to ensure timely and successful delivery of roles.
• Train and support team members in using Asana to manage their workflows and collaborate on projects.
• Regularly review and update project statuses, priorities, and resource allocations in Asana to keep stakeholders informed and aligned.

Experience Required:

• Bachelor's degree in Marketing, Business, or a related field.
• 2 years of Customer Success Management and sales experience

How can I apply?

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