Account Management

Customer Success Manager

Customer Success Managers nurture strong customer relationships, ensuring satisfaction and maximising value. Their focus on tailored support and proactive communication drives company growth and fosters exceptional customer service.

Full Time

About this position

Budget: R20,000 - R25,000

Location: CBD, Cape Town

Working Type: Hybrid

Main Responsibilities:

Customer Management and Relationships:

  • Develop and implement strategies for effectively managing customer accounts and ensuring their success.
  • Serve as a point of contact for key customers, addressing their needs, concerns, and feedback in a timely and professional manner.
  • Oversee and facilitate customer communications, including onboarding, ongoing support, and feedback collection, to ensure a positive and consistent customer experience.
  • Monitor customer satisfaction metrics and take proactive measures to address any issues or challenges that may arise.
  • Collaborate cross-functionally with sales, product, and support teams to ensure alignment and coordination in delivering value to customers.
  • Cultivate strong, trust-based relationships with key stakeholders within customer organisations.
  • Act as a strategic advisor to customers, offering insights and recommendations to help them achieve their business objectives.
  • Proactively engage with customers to identify opportunities for value-added services or partnership initiatives.
  • Represent the company at customer meetings to further enhance relationships and promote brand awareness.

Nurturing of Customers:

  • Develop and implement proactive engagement strategies to nurture and retain customers throughout their lifecycle.
  • Provide guidance and support to customers in maximising the value they derive from our products and services.
  • Coordinate with internal teams to ensure timely delivery of training to customers.
  • Monitor customer usage patterns and behaviour to identify opportunities for proactive outreach and intervention.

General Management:

  • Ensure seamless communication flow between the customer and Talent Team, addressing role specifics, inquiries, concerns, and feedback promptly and effectively.
  • Schedule interviews and assessments of candidates for customers in collaborations with the Talent Team.

Project Management:

  • Utilise Asana to effectively organise and track roles.
  • Create and manage project timelines, tasks, and dependencies to ensure timely and successful delivery of roles.
  • Train and support team members in using Asana to manage their workflows and collaborate on projects.
  • Regularly review and update project statuses, priorities, and resource allocations in Asana to keep stakeholders informed and aligned.

Experience Required:

  • Bachelor's degree in Marketing, Business, or a related field.
  • 2 years of Customer Success Management and sales experience

How can I apply?

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