Account Manager (Contract)

Retainer: R36,000 - R48,000 per month

Working Environment: Remote‍

Contract Duration: 6-months

Main Responsibilities:

• 1. Client Success & Retention
  
  • Own day-to-day client relationships and delivery alignment
  • Monitor account health and proactively address issues before escalation
  • Ensure clients see tangible ROI and value from Outsell’s work
  • Protect and grow client relationships through consistent delivery and communication
  2. Lead Generation & ICP Alignment
  • Accountable for external KPIs related to lead generation and engagement
  • Refine and maintain the Ideal Customer Profile (ICP) with clients and the Partner
  • Align outbound, event, and campaign activities to ICP and sales strategy
  3. Tactical Execution & Activity Management
  • Own the Flywheel and Sprint Plans to ensure timely and quality delivery
  • Oversee the Activity Planner, ensuring visibility at least three months ahead
  • Collaborate with Operations and Support for seamless project execution
  4. Intelligence & Escalation
  • Act on prospect intelligence and ensure timely follow-ups on leads
  • Escalate strategic or delivery challenges to the Partner with recommendations
  • Translate strategy into actionable delivery steps
  5. Client Communication & Meetings
  • Lead client meetings and set clear agendas
  • Prepare reporting summaries, insights, and next-step recommendations
  • Ensure meetings have clear outcomes, owners, and follow-ups

Requirements & Experience:

• 3+ years of experience in client/account management, preferably in B2B sales, marketing, or agency environments
• Proven experience driving measurable growth outcomes for clients
• Strong understanding of sales processes, lead generation, and client relationship management
• CRM tools (e.g., HubSpot, Pipedrive, Salesforce)
• Google Workspace / MS Suite
• Project management tools (e.g., Asana, ClickUp, or Notion)