Account Manager (Contract)

Retainer: ￡1,200 - ￡1,472  per month

Working Environment: Remote (working for a UK agency)‍

Contract Duration: 6-months

Main Responsibilities:

• Client Relationship ManagementTeam Collaboration
  • Act as the primary point of contact for assigned clients.
  • Build and maintain long-term client relationships.
  • Lead client meetings and communicate campaign performance and strategy.
  • Respond to client communications within 24 hours.
  • Proactively manage client concerns and escalate when required.
  • Identify upsell opportunities and communicate them internally.
  • Maintain client portals and prepare structured meeting agendas.
  • Lead and guide a pod consisting of a Strategist and Campaign Manager.
  • Allocate tasks and manage team priorities effectively.
  • Facilitate cross-team collaboration when required.
  • Set expectations and maintain accountability for delivery.
  • Manage workloads and flag delivery risks or bottlenecks.
  Strategy, Campaign Oversight & Quality Assurance
  • Review campaign work to ensure high-quality outputs.
  • Maintain strong understanding of campaign strategy and execution.
  • Communicate campaign insights clearly to clients.
  Account / Project Management
  • Manage onboarding of new clients.
  • Handle billing coordination for pod accounts.
  • Manage scope changes and additional work approvals.
  • Translate client requirements into internal deliverables.
  • Oversee monthly reporting and ensure deadlines are met.

Requirements & Experience:

• Experience managing multiple client accounts simultaneously.
• Experience in LinkedIn Ads (NOT REQUIRED)
• Ideal to have experience in performance marketing environments.
• Strong client-facing account management experience.
• Proven ability to work in a fast-paced agency environment.
• Relevant marketing or business qualification advantageous (not mandatory).