Customer Success Specialist

Budget: R30,000 - R50,000

Location: CPT, ZA

Working Type: Remote or Hybrid role (based on your preferences)

Role Overview:

Key contributions for this role include:

• Overseeing client onboarding and ensuring timely delivery of analysis and special requests.
• Ensuring accuracy and thoroughness in all customer requests and general interactions.
• Promoting the value of the clients products through customer experience.
• Upselling services and products relevant to customer needs.

Out client is a non-hierarchical company with a flat organisational structure. This role does not directly report to anyone, and performance is assessed via 360 reviews. As such, the successful candidate is someone who thrives in ambiguous, autonomous, and collaborative work environments.

Requirements:

• Relationship Management‍
  • Prioritising the needs and goals of customers by providing immediate attention to them and sharing regular updates on relevant matters.
  • Developing and maintaining strong, positive relationships with customers.
  • Efficiently managing time to handle multiple customer accounts and tasks.‍
• Customer Advocacy‍
  • Representing and voicing customer needs within the organization.
  • Anticipating customer needs and reaching out to offer assistance before issues arise.‍
• Collaboration‍
  • Contributing to Go-To-Market company objectives and supporting colleagues to achieve success.
  • Adjusting to changing customer needs and dynamic business environments.
  • Cross-functional collaboration by working effectively with other teams in the organization.‍
• What you’ll need to be Shortlisted‍
  • At least 3-5 years of experience in customer success or related fields, and over 5 years of total work experience
  • Exposure or interest in regenerative agricultural, nature markets, or nature conservation topics
  • Bachelor's degree (preferred)‍
• What you'll need to be successful in the role‍
  • Strong problem-solving skills
  • Excellent communication (written & verbal) and interpersonal skills
  • High personal and professional integrity, and ethical standards
  • Highly self-driven; a self-starter and very proactive
  • Comfortable with ambiguity

How can I apply?

Fill out the below form, to apply to join the community and explore the opportunity.