Mid-Weight Community Manager (Contract)
The Mid-Weight Community Manager will build, engage, and grow online communities across multiple social platforms. This role involves day-to-day community engagement, content scheduling, audience interaction, social listening, trend monitoring, and strengthening brand loyalty across consumer-facing audiences. The role focuses on UK-based trade communities (e.g., plumbers, gas engineers, skilled trades) and requires someone who understands platform culture, fast-paced engagement, and ideally has exposure to paid social.
About this position
Retainer: R24,000 - R33,600 per month
Contract Duration: 6-months (with a 3-month probationary period; after this to be extended as a rolling contract)
Main Responsibilities:
- Manage daily community interactions across Instagram, Facebook, TikTok, YouTube, LinkedIn, Reddit (ideal), and X.
- Respond to comments, DMs, and audience queries using brand tone and guidelines.
- Conduct social listening: monitor brand mentions, sentiment, trends, and competitor activity.
- Collaborate with the content team to schedule posts and support social rollouts.
- Identify opportunities for UGC, trends, creator engagement, trade community conversations, etc.
- Compile weekly/monthly reports: insights, community growth, sentiment, engagement.
- Maintain consistent brand tone across all platforms and elevate community conversations.
- Work cross-functionally with marketing and creative to improve engagement and retention.
- Escalate negative sentiment or issues following internal protocols.
- Stay on top of algorithm updates, new formats, platform trends, and best practices.
- Engage specialised UK trade communities (plumbers, gas engineers, tradespeople).
- Support quick boosting of posts (paid social awareness ideal).
Technical Requirements & Qualifications:
- 3+ years’ experience as a Community Manager or Social Media Manager.
- Experience managing active online communities (preferably B2C, lifestyle, or trades/vertical communities).
- Strong writing skills and ability to adapt tone for different brands
- Strong understanding of platform behaviour across major social channels.
- Experience using scheduling tools (Rella, Hootsuite, Sprout Social, Later, Buffer, Meta Business Suite).
- Ability to multitask and manage high-volume interactions.
- Ability to analyse metrics and develop meaningful engagement reports.
- Excellent organisational & communication skills.
- Ability to work independently and remain calm under pressure.
How can I apply?
Fill out the below form, to apply to join the community and explore the opportunity.
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