Retention Manager (Contract)

Retainer: Market-Related‍

Location: Remote (HQ is based in the Bahamas)

Contract Length: 6-months (go to permanent)

Contract Type: Full-time Contract

Key Duties & Responsibilities:

• Own and execute retention and reactivation strategies.
• Drive improvements in customer retention rate and reactivated customer volumes.
• Increase Average Revenue Per User (ARPU) through targeted engagement strategies.
• Design and optimise advanced customer segmentation and tiering models.
• Manage the CRM operations function and associated resources.
• Own retention campaign planning and oversee execution quality.
• Manage retention generosity budgets and campaign performance.
• Act as the voice of the customer across marketing initiatives.

‍Technical Skills & Requirements:‍

• 3+ years’ experience within the iGaming industry.
• Proven experience managing people in a retention or CRM environment.
• CRM and retention campaign strategy.
• Customer segmentation and tiering.
  
• Campaign performance analysis and reporting.
• Use of AI to enhance campaign planning and insights.

How can I apply?

Fill out the below form, to apply to join the community and explore the opportunity.