Account Management
Payment Operation Specialist
The Payments Operations Specialist supports the Payments & Collections function by ensuring accurate reconciliation, monitoring payment flows, investigating escalations, and maintaining financial control across Debt Collection Agencies, buyers, and payment providers. This role is focused on operational financial integrity, reconciliation accuracy, and reporting to ensure revenue is correctly allocated, settled, and tracked.
Cape Town
Full Time
About this position
Budget: R25,000 per month (plus benefits)
Work Location: Gardens, Cape Town
Work Environment: In-office full time
Key Duties & Responsibilities:
- Monitor daily collections and cashout activity, identify discrepancies, and escalate variances
- Investigate and resolve payment allocation issues, refunds, and customer/DCA queries within SLA
- Track and reconcile payovers and reversals from Debt Collection Agencies
- Perform monthly reconciliations, validate accruals, and review DCA invoices
- Monitor Payshap failures and identify recurring issues
- Support DebiCheck runs, allocations, reversals, and performance tracking
- Process and validate weekly settlement discount payments
- Produce reports (e.g., unallocated payments) and improve financial controls and tracking processes
Technical Requirements & Qualifications :
- 3–5 years’ experience in a similar payments / finance operations role
- Strong understanding of Payments & Collections processes
- Advanced Microsoft Excel (pivot tables, formulas, data analysis)
- Microsoft Office Suite
- Experience working with reconciliation files, payment reports, and financial data
How can I apply?
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