Senior/Account Manager (Contract)
Join us as an Account Manager / Senior Account Manager responsible for owning client relationships end-to-end and acting as a trusted marketing partner to B2B and B2C clients. This role blends commercial account ownership, consultative client leadership, and digital marketing expertise to retain and grow accounts, deliver impactful campaigns, and strengthen long-term client partnerships. Account Managers operate as Marketing Managers to their clients — commercially minded, fast-paced, highly responsive, and detail-oriented professionals who guide strategy, manage projects, spot growth opportunities, and ensure consistent delivery of value.
About this position
Retainer: Market related
Working Environment: Remote - ideally Cape Town based (working for a UK agency)
Contract Duration: 12-months
Key Duties & Responsibilities:
- Duty 1: Own and grow client relationships by acting as a trusted advisor, leading consultative conversations, and taking commercial responsibility for account retention and expansion.
- Duty 2: Project manage multidisciplinary teams to deliver integrated digital marketing campaigns, ensuring seamless coordination, quality delivery, and alignment with client objectives.
- Duty 3: Lead client communications including calls, proposals, and reporting; maintain CRM pipelines; proactively identify upsell and cross-sell opportunities; and manage stakeholder expectations end-to-end.
The right candidate will:
- Confidently manage and grow relationships with senior client stakeholders
- Build trust through consultative conversations, not just reporting updates
- Actively participate in and lead client calls beyond introductions and summaries
- Interpret underlying client needs, not just explicit requests
- Proactively identify opportunities to retain and grow accounts
- Lead meetings, set agendas, and drive actionable next steps
- Serve as the primary point of contact and escalation for assigned accounts
Technical Requirements & Experience:
- Minimum 5 years’ experience in account management or digital marketing client services
- Proven experience managing and growing client accounts
- Strong understanding of B2B digital marketing environments
- Demonstrated consultative relationship management skills
- Have a solid grounding in digital marketing (paid media, SEO, CRO, analytics, content)
- Understand how channels integrate and link to business outcomes
- Be able to credibly advise clients and identify performance risks or opportunities
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