Account Management
Payment Operation Specialist
The Payments Operations Specialist supports the Payments & Collections function by ensuring accurate reconciliation, monitoring payment flows, investigating escalations, and maintaining financial control across Debt Collection Agencies, buyers, and payment providers.
About this position
Budget:
R25,000 per month (plus benefits)
Start Date:
ASAP
Working Type:
In-Office
Working Location:
Gardens, Cape Town
Key Duties & Responsibilities:
- Monitor daily collections and cashout activity, identify discrepancies, and escalate variances
- Investigate and resolve payment allocation issues, refunds, and customer/DCA queries within SLA
- Track and reconcile payovers and reversals from Debt Collection Agencies
- Perform monthly reconciliations, validate accruals, and review DCA invoices
- Monitor Payshap failures and identify recurring issues
- Support DebiCheck runs, allocations, reversals, and performance tracking
- Process and validate weekly settlement discount payments
- Produce reports and improve financial controls and tracking processes
Technical Requirements & Qualifications:
- 3-5 years experience in a similar payments / finance operations role
- Strong understanding of Payments & Collections processes
- Advanced Microsoft Excel (pivot tables, formulas, data analysis)
- Experience working with reconciliation files, payment reports, and financial data
How can I apply?
Fill out the below form, to apply to join the community and explore the opportunity.
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