Senior Account Manager (Contract)
We are hiring at Senior Account Manager level, with the priority placed on capability over title. They are looking for someone confident and effective in managing end-to-end client relationships, able to build trust quickly, lead strategic conversations, and drive commercial growth across a portfolio of accounts. This is not a delivery coordination or admin-focused Account Manager role. Instead, the successful candidate will act as a Marketing Manager to their clients — a trusted strategic partner who understands business needs, advises confidently, challenges thinking when needed, and proactively drives retention and expansion opportunities. The role blends commercial account ownership, consultative leadership, digital marketing knowledge, and project oversight to ensure excellent client outcomes and long-term partnerships.
About this position
Key Duties & Responsibilities:
- Own & Grow Client Relationships
- Take full ownership of client relationships end-to-end across an assigned portfolio
- Serve as the primary point of contact and escalation route for clients
- Build trusted partnerships with senior stakeholders
- Understand client businesses deeply and align marketing activity to business outcomes
- Take commercial responsibility for a portfolio worth £300,000+ annually, with accountability for retention and growth
- Lead client meetings and calls confidently
- Set agendas, guide discussions, manage objections, and drive next steps
- Present ideas, recommendations, proposals and campaign strategies clearly
- Challenge client thinking constructively where appropriate
- Interpret underlying client needs, not just surface-level requests
- Proactively identify upsell and cross-sell opportunities
- Build compelling proposals and pitch to senior decision-makers
- Maintain healthy CRM pipelines and provide accurate opportunity updates
- Spot risks early and act to protect account health and retention
- Brief and coordinate internal specialists across paid media, SEO, content, design, animation and digital
- Work with freelancers and third-party suppliers where required
- Ensure campaigns are delivered smoothly, on time and to a high standard
- Keep internal execution aligned to agreed client objectives
- Support the performance and continuous improvement of the Account Management team
- Bring a proactive, solutions-driven mindset to the wider business
- Help uphold our client promise of being proactive, adaptive and outcome-focused
Technical Requirements & Qualifications:
- 5-6 years’ experience in Account Management / Client Services within a digital marketing environment
- Proven experience managing and growing client accounts
- Strong grounding in B2B digital marketing environments (B2C exposure also advantageous)
- Experience engaging with senior stakeholders and decision-makers
- Strong commercial acumen with ownership mindset
- Proficiency in Google Workspace / Google Suite