Social Media/Influencer Manager (Freelance)

Influencer & Creator Management

• Identify, research, and assist in selecting relevant influencers, creators, and content partners aligned to campaign objectives and brand positioning
• Manage influencer communications and day-to-day liaison throughout campaigns
• Coordinate campaign timelines, deliverables, and content submissions
• Receive, review, and quality check influencer content to ensure alignment with brand guidelines, campaign objectives, and platform best practices
• Ensure all influencer deliverables are submitted accurately and on time
• Maintain influencer databases, tracking documents, and campaign records
• Support influencer gifting, product seeding, and campaign logistics where required

Community Management

• Monitor and respond to social media comments, tags, mentions, direct messages, and community conversations across relevant platforms
• Engage with audiences in a timely, professional, and brand-aligned manner
• Escalate sensitive customer queries, complaints, or reputational risks internally when necessary
• Help foster positive engagement and strengthen online community sentiment
• Stay informed on trending conversations, social behaviours, and platform updates relevant to the brand

Social Media Competition Management

• Coordinate and publish social media competitions and campaign activations across platforms
• Ensure competitions are executed in accordance with campaign guidelines and platform policies
• Manage entry tracking and assist with winner selection processes alongside internal auditors or compliance stakeholders
• Liaise with winners and coordinate prize fulfilment where required
• Maintain accurate records of campaign participation, winner selection, and approvals

Technical Requirements & Experience:

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