Marketing & Communications Coordinator
The Marketing and Communications Coordinator plays a pivotal support role within the FIA's Marketing department, to execute integrated marketing and communication strategies across all platforms and channels. The role spans internal and external communication and event promotion. The ideal candidate is a self-starter who is comfortable managing multiple workstreams simultaneously, communicates with clarity and consistency, and brings both creative and administrative capability to a fast-paced membership environment.
About this position
Key Duties & Responsibilities:
Internal Communication
• Execute marketing and communication strategies.
• Ensure consistent messaging across different platforms.
• Assist with content generation for internal and external marketing campaigns.
• Measure and report on the success of campaigns.
• Compile copy for the weekly newsletter.
• Execute and coordinate national communications in alignment with the Head of Marketing's
strategy and direction.
• Assist with social media posts for national, partner, and regional initiatives.
External Communication
• Promote FIA Advice Summit through various platforms to reach ticket sales target.
• Promote FIA Intermediary Experience Awards with internal and external stakeholders to promote
survey participation and ticket sales target.
• Execute national external communication efforts in support of member acquisition and brand
visibility campaigns, as directed by the Head of Marketing.
Website Management
• Upload partner blogs and banners to the FIA website.
• Ensure all events are uploaded and formatted correctly.
Events
• Support the marketing and promotion of FIA national events, including the FIA Advice Summit.
• Execute ticket sales campaigns across digital marketing, social media, and email platforms to drive registrations.
• Support partnership and sponsorship activations related to event marketing.
• Track and report on ticket sales performance to inform strategy.
Ad Hoc Tasks
• Provide general administrative assistance to the marketing department.
• Manage magazine distribution by liaising with the Membership team to obtain updated distribution
lists and coordinating delivery with couriers.
• Generate invoices and follow up on outstanding payments.
• Assist with partner engagement, draft and issue partner agreements and follow up to ensure timely
signing and return.
• Manage and track documentation to ensure all agreements, contracts, and administrative records
are accurately filed and up to date.
• Contribute to a positive team culture through small initiatives such as staff birthday
acknowledgements and team moments.
• Provide marketing support for MS Teams member webinars as required, including promotional
communications and event setup assistance, in collaboration with the relevant internal owner.
Requirements & Qualifications:
- Relevant 3-year tertiary qualification in Marketing, Communications, or a related field.
- Excellent English proficiency and communication skills
- Minimum 5 years' experience in a marketing and communications role.
- Proficiency in MS Office (Excel, Word, Outlook), social media platforms (Facebook, LinkedIn), basic
- HTML advantageous
- Graphic design proficiency (Canva, Adobe, or similar) – advantageous
- Proven copywriting and proofreading ability - advantageous
- Own vehicle and driver’s license